Privacy At a glance

Privacy Policy

Welcome to Elephanta Pit Resort ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

By accessing our website, mobile application, booking services, water park services, restaurant services, or any related platforms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you use our services, we may collect:

• Full Name
• Mobile Number
• Email Address
• Postal Address
• Identity Proof Details (when required for hotel check-in)
• Booking Information
• Payment Information
• Vehicle Details (if applicable)

Automatically Collected Information

When you visit our website or mobile application, we may automatically collect:

• IP Address
• Device Information
• Browser Type
• Operating System
• Date and Time of Access
• Pages Visited
• Referring Website
• App Usage Statistics

Location Information

If you enable location services, we may collect your approximate or precise location to provide location-based services and improve your experience.

2. How We Use Your Information

We use collected information for:

• Processing room bookings
• Processing water park bookings
• Processing restaurant orders
• Customer support
• Identity verification
• Sending booking confirmations
• Sending invoices and receipts
• Managing memberships and loyalty programs
• Improving our services
• Security and fraud prevention
• Compliance with legal obligations
• Marketing and promotional communications (with consent where required)

3. Payment Information

Payments may be processed through third-party payment gateways.

We do not store complete credit card details, debit card details, UPI PINs, banking passwords, or other sensitive payment credentials on our servers.

Payment processing is subject to the privacy policies and security practices of the respective payment providers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze website traffic
• Enhance user experience
• Provide personalized content

Users may disable cookies through browser settings, though some features may not function properly.

5. Information Sharing

We do not sell, rent, or trade your personal information.

Service Providers

We may share information with trusted third parties assisting in:

• Payment Processing
• SMS Services
• Email Delivery
• Cloud Hosting
• Analytics Services

Legal Authorities

Information may be disclosed when required by law, court order, government request, or regulatory authority.

Business Transfers

In case of merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfill bookings
• Maintain accounting records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

After the retention period expires, information will be securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized Access
• Disclosure
• Alteration
• Loss
• Misuse

However, no internet transmission or storage system can be guaranteed to be 100% secure.

8. User Rights

Subject to applicable laws, users may have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion of personal data
• Withdraw marketing consent
• Restrict processing of data
• Request a copy of their data

Requests may be submitted through the contact details provided below.

9. Children's Privacy

Our services are not intended for children under 18 years of age without parental or guardian supervision.

We do not knowingly collect personal information from children.

10. Third-Party Links

Our website or application may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. Users are encouraged to review the privacy policies of third-party services before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us